Return Conditions
My intention is to provide you with the best customer service and products. Please note that some of the products of this website are handmade and even though my aim is to be consistent in the design and to provide you with the exact same product displayed in the photos, there might be some small design inconsistencies that are part of the nature of hand made products. Please read the following instructions and contact me if you need any help or have any questions.
Please note that If 30 days have passed since your purchase, I can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. I also do not accept products that are intimate or sanitary goods.
Additional non-returnable items:
- Gift cards
- Downloadable software products including PDF, JPG, PNG, MP4 etc.
- Some health and personal care items
- Antiques and collectable items
To complete your return, I require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where I can’t offer any refund:
- Book with obvious signs of use,
- Any item not in its original condition (damaged or missing parts) for reasons not due to my error and responsibility,
- Any item that is returned more than 30 days after delivery.
Only regular priced items may be refunded. Sale items cannot be refunded.
I happily replace or refund items if they are defective or damaged. If you need to exchange it for the same item while stock is available or return it, send me an email within 48 hours of receiving the relevant order.
Refund and Return Process
If you would like to change or cancel an order before being dispatched, please contact me immediately after placing the order and within 12 hours.
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refunds will be in the amount of the product price paid. Please note that refunds can take up to 5 working days to appear in your account due to varying processing times between payment providers..
If you haven’t received a refund yet, first check your bank account again.
Then, contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me.
You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. This doesn’t apply if you are returning the product due to damage.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
To return your product or questions related to refunds and returns, please send me an email. Make sure “RETURN AND REFUND” is mentioned in subject line.
Cancellations
If you would like to change or cancel an order after purchase, contact me immediately after placing the order and within 12 hours. You would be responsible to pay for any transaction fees charged by financial institutions (Banks, Paypal, etc.)
Affiliate Products
Delivery or shipping of any affiliate products I promote from a third-party website such as Amazon is upon the third-party company (e.g. Amazon). You might need an account with these third parties to be able to buy from them and I as an Amazon associate will earn a small percentage (1 to 10%) from qualifying purchases. The retailers pay the commission at no cost to you.
